FREQUENTLY ASKED QUESTIONS

COMPANY

We understand that trust is a top priority when shopping online. Here are some reasons why you can trust us:

– Legitimate Business: We are a registered business, complying with all applicable laws and regulations.
– Thousands of Satisfied Customers: We have a large customer base with numerous positive reviews and testimonials on our website, Facebook, and Instagram.
– Long-Term Relationships: Our primary focus is on building long-term relationships with our customers, rather than just making a sale. We prioritize customer satisfaction and loyalty.
– Transparent Business Practices: We are open and transparent about our business practices, including our return and refund policies.
– Social Media Presence: You can find us on Facebook and Instagram, where we engage with our customers and share updates about our business.

We’re proud of our reputation and invite you to research us online. We’re confident that our commitment to customer satisfaction and transparency will give you peace of mind when shopping with us.”

For over 3 years, Marine Reuse  has been striving to become the best custom bass boat shop in the nation

Our long-term product knowledge, we sold black & white 5 inch graphs back in the day when they were the latest and greatest. We are also the only custom rigging shop to offer our very own quality products that can complete a full build.

SHIPPING INFORMATION

Any shipping questions, comments and concerns, please email us sales@marinereuse.com

Yes. We currently offer free shipment on most items over $200. A flat rate may be applied to all other orders. Overnight shipment is available, but we need to calculate the charge based on your location. We offer express shipment for delivery within 48 hours.
 
Note: Free shipment is available only within the United States. For international shipping rates, please email us or select your location at checkout:
 
– Canada: Select “Canada” at checkout
– Australia: Select “Australia” at checkout
– Europe: Select “Europe” at checkout
– Rest of the world: Select “Rest of the world” at checkout
‘NO’  We apologize, but we do not accept Cash on Delivery (COD) shipments. This is because COD shipments require our carriers to handle cash transactions, which can be a security risk for both our customers and our carriers. Additionally, COD shipments can also lead to delays and complications in the delivery process.
 
To ensure a safe and efficient delivery experience, we only accept prepaid orders through our secure online payment system. This allows us to process and ship your orders quickly and reliably, while also protecting your personal and financial information.”
We ship using reputable carriers that provide tracking on all packages, ensuring that you can stay up-to-date on the status of your order. Once your order ships, you will receive an email notification with tracking information, allowing you to:
 
– Track the progress of your package
– Receive updates on delivery status
– Plan for receipt of your order
 
Our carriers provide reliable and efficient delivery services, and we take every precaution to ensure that your order arrives safely and on time. If you have any questions or concerns about tracking or delivery, please don’t hesitate to contact us.”

Each package and contents are checked before shipping for content. If a customer claims that a product has not been received, you may file a claim with us to investigate the situation. If we determine a product in fact was missing from the package, we will credit your account immediately.

Each package is checked for their content for quality control and packed to ensure that they arrive safely. If you receive a damaged package ask the carrier to note the condition at delivery. You must then email us at sales@marinereuse.com  for a RMA number. You will then receive an email with the address of where to ship the returned item to. PLEASE NOTE: SHIPPING CHARGES ARE NON-REFUNDABLE AND THIS INCLUDES ANY TYPE OF RETURNED ITEM.

Once an order has been shipped and there is a delivery confirmation, Marine TReuse is not responsible for any theft of product or delivery to the wrong address.

In the event that used items or trade ins are offered we have a 30 day money back guarantee. If you experience a problem with your used item please email sales@Marinereuse.com  to discuss the issue and we will get it taken care of.

  • UPS Ground 2-5 business days
  • FedEx Ground 2-5 business days
  • USPS- 1-3 business days

International Orders:

Please email us at:  sales@marinereuse.com for shipping rates outside of United States.

Once your order is shipped you will receive an email confirmation with a tracking number and the instructions to track your order online.

Please see our page under Returns, shipping and backorder policy for further information.

PAYMENT

Due to maintenance on our website, we are currently unable to accept certain payment methods like credit cards and paypal payments. However, you can still complete your order using alternative payment options.
 
To pay for your order:
 
1. Add the item(s) to your cart and proceed to checkout.
2. Fill in your billing and shipping addresses.
3. Select your shipping carrier.
4. Choose your payment option from the available choices at checkout.
 
After placing your order, you will receive instructions on the thank you page regarding how to complete the payment using the payment app you selected. If you don’t have the app set up on your device, follow the instructions to set it up.
 
Once you’ve set up the app and ready to completed the payment, please email or message our customer service team at the email address and phone number displayed at the bottom of the thank you page. Request the payment details for your selected payment option, and we’ll assist you in completing your order.
 
After payment confirmation, you’ll receive a delivery tracking number to track the status of your order.

Sorry but we do not accept credit cards due to interchange fees, chargebacks, and the adoption of new technology another reason why we do not accept credit cards is because we will have to pay for merchant services, monthly statements and interchange and other processing fees. That we may need to pay monthly charge minimums. Dose are some main reasons why we don’t accept credit cards .

Yes, we have several reasons why we do not accept PayPal.
 
 Let me  take a moment to explain why we do not accept PayPal for goods and services.
 
While PayPal is widely used, it presents several disadvantages for businesses like ours:
 
1. High Fees: PayPal charges substantial processing fees for transactions, which can significantly impact our profit margins, especially for smaller purchases.
 
2. Chargebacks and Disputes: Transactions made through PayPal are susceptible to chargebacks, which can lead to financial loss and additional fees for us. This increases our risk and complicates our accounting.
 
3. Delays in Payment Processing: Payments made via PayPal can sometimes take longer to process, which may delay shipping and fulfillment of  orders. This is particularly problematic when we aim to provide quick service.
 
4. Limited Customer Support: In some instances, resolving issues with PayPal’s customer support can be time-consuming, which affects our ability to respond swiftly to any payment-related concerns.
 
Given these challenges, we prefer to use alternative payment methods that provide a more streamlined experience for both our business and our customers.
 
However, if you are particularly interested in using PayPal, we can make an exception for you to use it under the Friends and Family option. This method incurs lower fees and reduces the risk of payment  delays  
 
If this option works for you, please let us know
We currently accept only app payments, such as Zelle, Apple Pay, chime and Cash App, due to temporary maintenance on our website that prevents us from accepting credit card and paypal payments.
 
The main reasons we prefer app payments are:
 
– Quick Payment Receipt: App payments allow us to receive payments quickly and efficiently.
– Fast Processing: App payments enable fast processing, which helps us to expedite your order.
– Accurate Record-Keeping: App payments permit us to keep accurate and up-to-date records, ensuring quick shipment and delivery.
 
By using app payments, we can provide a seamless and efficient experience for our customers. 
We guarantee that you will receive your order or a complete refund will be made. In 99.9% of cases, our customers receive their orders without any issues.
 
Our top priority is maintaining a positive and trustworthy relationship with our clients. We prioritize your satisfaction above all else. Receiving your order is not just a expectation, it’s a guarantee.
 
If, for any reason, you don’t receive your order, please contact our customer service team, and we’ll promptly resolve the issue and provide a full refund if necessary. Your satisfaction is our top priority.
Due to the temporary maintenance on our website, some clients may experience difficulties with app payments. For instance, Zelle may not be available through their mobile banking app, or clients may face issues completing payments with Apple Pay or Cash App.
 
To provide an alternative solution, we accept gift cards as a temporary measure. We understand that gift cards may not be a conventional payment method for a legitimate company, but we prioritize our customers’ convenience during this maintenance period.
 
Using a gift card can be advantageous for clients who are having trouble with app payments. They can purchase a gift card using their credit card on the retailer’s website (e.g., Apple, Amazon, or Walmart) and then send us the online gift card or a picture of the physical gift card with their order number.
 
We acknowledge that this is not a traditional payment method, but we’re going above and beyond to ensure our customers can complete their orders despite the technical difficulties. Our top priority is providing excellent customer service and getting your orders shipped to you promptly.

Still looking for answers?

Text a Customer Experience Agent

Text messege for quick assistance  (standard carrier rates apply to texts only )
Monday-Friday 8am-9pm CT, Saturday and Sunday 9am-7:30pm CT

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